Frequently asked questions
Everything you need to know about storage, fulfilment, shipping and integrations with Between — in one place.
Between as a success partner
what are our services?
If you are an owner of a virtual store having Between by your side is a major plus. You can put your feet up while Between takes over communication with your clients, store orders, processing and shipping your products to your clients.
Where is Between Company located?
Between is proud to be a Saudi company. You can find us by either asking us or google map. We are based in Jeddah, where our head office and warehouses are, with two more warehouses in Riyadh.
What are your office hours?
We are at your service six days a week from Saturday to Thursday from (9 am to 5 pm)
How can I start working with Between?
All you need is a registration certificate (CR) and Value added tax (VAT)
How long after completing all the requirements will Between start to manage my storage and orders?
We start a week after you complete the registration
Does Between charge for the VAT on my monthly receipt?
Yes. Between charges for the VAT on your monthly receipt
Storing products
Does Between take care of expired items in my stock?
Absolutely! Between will inspect your inventory once it arrives based on the date of its arrival
What are the steps that I should take before handing in my products?
The client must report to between via email 3 days prior to sending the products so that preparation can start once it arrives.
- Theclients must share the delivery notice
- theclient must be aware of the estimated delivery time
- allthe shipments must be prepaid (custom and fees)
- barcodesmust be used for storage
What if one of my products does not have a barcode?
Between can add a barcode to your products that don't have one free of charge
Are there thermometers in your warehouses?
Absolutely. We are very cautious in making sure the temperature is at a medium-high at the warehouse, between 18°C and 24°C.
How are the products being stored? How is the area measured?
Between stores your products in special boxes or large pallets. The dimensions are as follows:
Box(large): 50x20x30 cm
Pallet: Height 150 cm, depth 120cm,length 80cm.
Does your warehouse require a certain size? What is it?
In Between, the quantity is unlimited, however, the maximum size for the box is 40×60×50 cm. And150×120×80cm for the pallet.
Is the Between warehouse permitted by the Saudi food and drug authority?
Our warehouses are prepared to store products that require low temperature and it is permitted by the Saudi food and drug authority
How long after receiving the order does Between need to prepare and ship it?
Orders received before 12pm will be prepared and shipped on the same day. On the other hand, orders received later will be shipped on the following day
Is there a duration for storing my products in the warehouse?
our warehouses and services for any product is consistently being sold
Preparing your products
Does Between use a safe method of handling fragile products?
Absolutely! we at Between are careful about your products and use safe packaging materials (plastic bubbles, cardboard and warning labels).
I have products in Between warehouses, but I do not have packing boxes. Does Between provide this service?
Do not forget that Between is your success and distinction partner, so we are interested in providing innovative solutions for packaging and storage and provide you with types of boxes with different dimensions to suit your products.
Can I rely on Between to provide packaging for my products?
Yes, Between offers you packaging solutions to ship your products to your customers safely and accurately.
My clients have special requests for the products they request. Does Between meet these requests?
Absolutely! we are interested in Between to provide any special requests for your products such as gift wrapping service, or as requested by your customer.
Shipping your products
Does Between offer door-to-door service?
Yes, Between offers door-to-door service and shipment to other various shipping companies' branches.
Does Between allow choosing a preferred shipping company?
Yes, you can choose the shipping company that you prefer to deliver your products
Does Between insure my products once it's shipped?
Yes, your products have up to 375 SAR in coverage, to get full coverage you must pay 3%
Does Between offer return and exchange services?
Yes, Between cares about offering return and exchange services to your customers
Does Between have worldwide shipping?
Yes, Between ships to all the areas in the Kingdom, all the gulf countries, and other regions. We offer all levels of services such as prompt delivery and same-day delivery
How long does Between need to deliver my products?
- Between delivers the shipments in Jeddah city on the same day ( for orders received before 12 pm).
- Shipping to major cities take24-48 hours to arrive.
- Shipping to other areas in the Kingdom take 4-5 business days to be delivered.
- Shipping to gulf countries takes6-10 business days to be delivered .
- Shipping to the rest of the world countries takes 14 days to be delivered .
Does Between offer COD to customers?
Absolutely, Between offers COD for shipments inside the Kingdom
What are the shipping companies that Between works with?
Between works with most shipping companies
Does Between offer custom release services for my products?
Yes, Between offers full service from collecting your product to delivering it to your customers and full custom release services
Manage your platform and inventory
How can I with Between manage inventory for my products?
Between could offer you the ability to reach the managing orders website OMS where you can control and check on all warehouse activities
Can I add new products to the inventory management system?
Clients could add products through Between' website (order management system)
Can I track my products’ shipment?
Yes, clients could track their shipments through Between website
Does Between' system clarify all my products’ transactions?
Certainly, Between' system shows you all your inventories’ procedures including the collection of products and preparation procedure, etc.
Can Between link my store to other online stores?
Yes, Between is linked to most of the online local and international stores. Additionally, our technical team is prepared to link your store if your platform is ready to be linked with any platform such as : basket platform, Shopify, Magneto, Open cart, or any other platform.
Contacting Between
How can I contact you?
Our team is ready to help
for questions and concerns:
please contact:
info@between.sa
or by calling:
0500040923
Sales team
contact us through
sales@between.sa
Still have a question?
Our team is ready to answer you during working hours, Saturday to Thursday.